Customers
Triage quality
How far the automatic triage can be trusted, measured only against what a person checked: corrections, precision per category, whether deletion and opt-out requests are caught, and the weekly review sample that keeps those numbers honest.
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Quality and cost
Weekly review sample
Every deletion, opt-out and unsubscribe message, every low-confidence one, and 10 to 20 picked at random. The same week always gives the same sample.